Something not reconciling? Tell us.
Reach a human on the Equility team. We answer questions about bank connections, QuickBooks sync, reconciliation results, and billing.
Already using Equility? You can also raise a ticket from inside the app under Support, where it is linked to your company automatically.
How it works
-
Tell us what is wrong
Pick a topic and describe the issue. Include the company name and the account you were reconciling if it is specific to one.
-
Send from your own email
The form opens your mail app with everything filled in. Sending from your own address is what lets us match the request to your account.
-
We reply with a ticket number
You get an acknowledgement with a ticket number. Replying to that email adds to the same ticket rather than opening a new one.
Your Next Close Is Already Counting Down
Every hour your team spends on manual reconciliations is an hour they're not doing higher-value work. Equility handles the matching, the checks, and the errors — so your close takes hours, not days.